Individuals are either internal application users OR people with whom your application users have conversations. Individuals MUST be added before transcripts referencing them are created.

The Individual Object

iduuidCyrano-assigned unique ID of the individual.
src_idstringUnique ID of the individual from the source system.
first_namestringFirst name of the individual.
last_namestringLast name of the individual.
emailstringEmail address of the individual.
typestring"user" or "customer"
company_src_idUnique ID of the company that the individual relates to.