Individuals are either internal application users OR people with whom your application users have conversations. Individuals MUST be added before transcripts referencing them are created.

The Individual Object

field

type

description

id

uuid

Cyrano-assigned unique ID of the individual.

src_id

string

Unique ID of the individual from the source system.

first_name

string

First name of the individual.

last_name

string

Last name of the individual.

email

string

Email address of the individual.

type

string

"user" or "customer"

company_src_id

Unique ID of the company that the individual relates to.