Individuals are either internal application users OR people with whom your application users have conversations. Individuals MUST be added before transcripts referencing them are created.
The Individual Object
| field | type | description |
|---|---|---|
id | uuid | Cyrano-assigned unique ID of the individual. |
src_id | string | Unique ID of the individual from the source system. |
first_name | string | First name of the individual. |
last_name | string | Last name of the individual. |
email | string | Email address of the individual. |
type | string | "user" or "customer" |
company_src_id | Unique ID of the company that the individual relates to. |