The Conversation Object
| field | type | description |
|---|---|---|
id | uuid | Cyrano-assigned unique ID of the conversation. |
src_id | string | Unique ID of the conversation from the source system. |
time_start | Javscript timestamp (ms) | The start time of the conversation. |
time_end | Javascript timestamp (ms) | The end time of the conversation. |
leader_src_id | string | The source ID of the individual designated as the “lead” in this conversation. |
participants | array | The individuals that participants in the conversation. List of customers and users. |