The Conversation Object

field

type

description

id

uuid

Cyrano-assigned unique ID of the conversation.

src_id

string

Unique ID of the conversation from the source system.

time_start

Javscript timestamp (ms)

The start time of the conversation.

time_end

Javascript timestamp (ms)

The end time of the conversation.

leader_src_id

string

The source ID of the individual designated as the “lead” in this conversation.

participants

array

The individuals that participants in the conversation. List of customers and users.