Conversations

The Conversation Object

field	type	description
id	uuid	Cyrano-assigned unique ID of the conversation.
src_id	string	Unique ID of the conversation from the source system.
time_start	Javscript timestamp (ms)	The start time of the conversation.
time_end	Javascript timestamp (ms)	The end time of the conversation.
leader_src_id	string	The source ID of the individual designated as the “lead” in this conversation.
participants	array	The individuals that participants in the conversation. List of customers and users.