src_id property for Utterances. See Create Utterances API.
Added new optional fields to Conversation object
The Create Conversation API now accepts two new fields: "name" and "channel". Channel is an ENUM, accepting ONE of the following values: "phone", "email", "video conference", "website chat", "sms", or "other" (the default).
The "NLG" API is now the "Deep Insights" API.
The endpoint has changed as well, from
This change reflects the broader nature of the API.
Added the Update Conversation API
This API replaces the more limited End Conversation API, which is now deprecated.
- Utterances are now accepted after a meeting has been ended.
Create Conversation updates
- accepts the
Introduced the new
A new (optional)
contexts (Array[string]) parameter has been added to the following APIs:
The default value for this parameter is
["basics"], which returns the insights that are part of the "basics" context: "about" and "follow_up".
When other contexts are provided, the insights included in the resulting analyses will include those from the given contexts.